We offer free tracked shipping on all orders. Express shipping is also available, Shipping rates will be calculated at checkout. Customers who order a lip balm or highlighter with no other products, your order will be shipped via a large letter service with Australia Post Untracked.
Orders that contain an aerosol product (1 Hour Express Tan) will be shipped via Startrack Premium Couriers ONLY. This will incur a small shipping cost which is calculated at check out
A small fee is calculated at checkout for reliable, tracked shipping to New Zealand. Express shipping is also available to New Zealand customers at an additional cost which is calculated at the checkout.
Aerosol products (1 Hour Express Tan) are unavailable to NZ customers
Please allow approximately 2-9 business days to receive your order once it has been dispatched from our warehouse (if you chose the free tracked option). If you chose our express shipping option your order will take approximately 1-3 working days to arrive.
Please allow approximately 4-8 business days to receive your order once it has been dispatched from our warehouse. If you purchased express shipping your order will take approximately 2-5 working days to arrive once it has been dispatched.
All orders to Australia and New Zealand are shipped from our distribution centre in Melbourne, Australia.
Due to COVID-19, please be aware that the above shipping times may be temporarily affected and you may experience delays in receiving your order. We ask you to please be patient with our shipping partners during this period and understand that any delays with shipping are completely out of our control. If you have any concerns please email us at firstname.lastname@example.org and our team will be happy to assist you.
Unfortunately not, as soon as your order has left our warehouse we are unable to change any of the details. Always be sure to triple check your order details and notify our customer service team at email@example.com as soon as you realise something is incorrect. Bali Body will not be liable for orders missing due to incorrect or incomplete address details.
You can track your order using the tracking number and link provided to you in your shipping confirmation email. If for any reason, this is not working or you’re having trouble finding these details, please contact our team at firstname.lastname@example.org
For orders containing our 1 Hour Express Tan, you are unable to ship to a PO box address as your order is sent with Startrack Premium Couriers. For all other products, you may ship to a PO Box address.