What happens after I place my order?
You’re officially a member of the BB family. We’ll send you an order confirmation email with all your order details included, then aim to dispatch your order by the very next business day. As soon as your order has left our warehouse, you will receive a separate shipping confirmation email with all your tracking information within it.
How can I cancel my order?
All cancellation requests are reviewed individually. Email our team at firstname.lastname@example.org as soon as possible with ‘cancel order’ in the subject line. If the order has not been submitted to our warehouse then we may be able to process your request, however if your order has been dispatched or you have not notified our team with enough time or information, then we will be unable to process your request. Bali Body will not be responsible for unwanted or incorrect orders. Cancellations and/or refund requests are not guaranteed.
My order arrived damaged. What should I do?
We’re so sorry. Please send images of the damaged products to email@example.com along with your order number and our customer service team will be able to assist you.
I entered the wrong email address. What should I do?
We can fix this for you! Please email our customer service superstars at firstname.lastname@example.org with your order number and correct email address and we can update this. We can also re-send your order and shipping confirmations so you have all the details you need to keep an eye on your package.
Can I place my order in any language?
No, all order and shipping details need to be placed in the English language only.
Note: Any orders not placed in the English language will be at risk of having an incorrect address label and therefore, may not arrive safely. The use of diacritic marks such as ñ will not be printed and Bali Body will not be liable for refund or replacement if details are submitted in any language other than English.