Orders & Shipping
Can you tell me everything about shipping times in Australia?
We come from the land down under, and for that we offer free tracked shipping on all orders for Aussie babes*.
All orders are shipped from our distribution centre in Melbourne, using Australia Post.
E-Parcel Standard shipping takes 2 - 9 business days to be delivered, Australia Post can be quite slow at times, so if you require your BB fast, then you should choose Express shipping at the checkout.
Express shipping takes 1-2 business days, starting from the day your order is dispatched.
*If you order a Lip Balm or Passport Holder, these will be shipped using un-tracked letter mail. Standard shipping times apply, unless you choose Express Shipping.
What happens after I place my order?
You will receive an order confirmation email after your order is confirmed, please check this to make sure your address is correct, if your address is incorrect please email email@example.com immediately and we will do our best to update your details.
We aim to dispatch all orders by the very next business day.
You will receive a shipping confirmation email once your order is shipped, smooth glowing skin is on the way!
Where do I find out more info on a product?
The best place to find out every bit of info on our products is on their individual product pages.
Bali Body FAQ’s
Which Bali body is my perfect match?
We understand that sometimes it’s hard to choose which BB is best suited to you, so we have done the hard work for you! Head over to our Find My Glow page to find out which BB loves you the most.
Can i find Bali body in any stores?
At this stage Bali Body is available exclusively at balibody.com.au
We stock in two stores in Bali - Atilla Co in Canggu and Gooseberry Intimates in Seminyak.
Which Natural Tanning Oil will give me the deepest tan?
Our Watermelon Tanning Oil provides the deepest glow. The Watermelon Seed Oil contained in the product promotes the natural production of melanin in your skin, that’s the stuff that makes your skin tan!
Returns & Refunds
Does Bali Body accept returns?
We can not accept any returns due to health regulations, although if you feel that the product you have received is not satisfactory or you feel is not as advertised, then shoot us an email at firstname.lastname@example.org and we will work with you to resolve the situation.
My Bali Body was damaged when it arrived, help?!
If your order arrives damaged, please send us an email and we will help you out as soon as possible.
Terms & Conditions
Can I cancel my order or change my address?
As we process all orders immediately through to our warehouse, we do not accept any cancellations or changes to orders placed. You are welcome to email us and request a cancellation/change to your order, and if possible we will assist you. Please take care to double check your details before you complete your order.
Can I place my order in any language?
Sorry babe, we only accept orders in English, orders placed in any other languages run the risk of being lost in transit, and BB is not liable for any issues caused by orders in languages other than English. Orders in Hebrew are not acceptable.